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August 21, 2005
Dave Thomas Rolling in His Grave
So a few weeks ago Jennifer and I went to Wendy's and were greatly surprised by a change in their menu. When you "Biggie" size your meal, you no longer get the "Great Biggie" fries, but rather just the "Biggie" fries that used to come with the meal by default. Jennifer and I usually get the "Great Biggie" fries and then share them.
They didn't bother announcing this change, of course, because nobody really wants to send out a press release alerting customers to the fact that they now have the luxury of paying 49 cents extra for what used to be included in the meal.
The crew member who took our order explained the change to us, though only after we asked if he actually "Biggie-sized" the meal. All of this I could live with. What is absurd about the whole thing is that we were then told that we couldn't GET the "Great Biggie" fries with our meal. They had to be ordered seperately. We couldn't just "Great Biggie-size" our meal.
So basically Wendy's is not only giving me less food for the same price, but they are actually eliminating the possibility that I pay more so I can eat what I like.
This is the last straw, as far as Wendy's is concerned. They got rid of my favorite sandwich. They serve Coke (except for in one store I found in Oregon.) And now you can't even get "Great Biggie" fries with your meal. I have for quite some time only gone to Wendy's for Jennifer, ever since they screwed up their grilled chicken sandwich, and made it so I couldn't even custom order it like it used to be.
I don't know if Wendy's is just trying to be healthy, or if they're trying to cut costs, or if they're just idiots, but no matter the reasons, Wendy's gets a big thumbs down in my book.
Speaking of fingers, doesn't this seem like the exact kind of thing you would want to AVOID after someone finds a finger in your chili? I mean, I know she planted it there, but still, you want to bring customers back into your stores, not drive them away.
Dave Thomas must be rolling in his grave.
Also see: http://www.thedustin.com/archive/2005/07/27/7808
Posted by March at August 21, 2005 09:49 AM